Refund Policy

At Reya Wellness, we are committed to your satisfaction and healing journey. Due to the nature of energy work and the time and intention invested in each session, all sales for Reiki services are final. Once a session is booked and/or completed, we are unable to offer refunds. We understand that life happens, and we are happy to accommodate rescheduling with at least 24 hours' notice. If you need to change your appointment time, please contact us as soon as possible.

Why no refunds?

Reiki is a deeply personal and energetic practice. Results can vary based on the individual's openness, receptivity, and healing process. As with all holistic services, healing is not always linear or instantly felt. Your time and energetic space are reserved especially for you, which means another client cannot take your spot once booked. Thank you for your understanding and for honoring the energetic exchange this work entails. If you have any concerns or questions, please don’t hesitate to reach out — we’re here to support your healing journey.

We understand that genuine emergencies can occur. In the following situations, we may waive our standard cancellation policy:

• Medical emergencies requiring immediate attention
• Death in the immediate family
• Natural disasters or severe weather conditions
• Unexpected travel restrictions or quarantine requirements
• Other circumstances beyond your reasonable control

We encourage rescheduling over cancellation when possible. Here are your rescheduling options:

• Free rescheduling: Available with 24+ hours notice
• One-time courtesy: Free rescheduling even with short notice (once per client)
• Priority booking: Rescheduled sessions get priority for preferred time slots